Returns, Cancellations, and Refunds

Every CreaTee product is produced on demand using the product, size, color, quantity, and artwork selected for that order. This policy explains the remedies available while recognizing that applicable law may provide additional non-waivable rights.

Cancellation before production

Contact us immediately if you need to cancel or correct an order. We can review the request while the Printify draft is still on hold. A request is not accepted until we confirm it. If cancellation is approved before production, we will refund the canceled amount, including associated shipping for a fully canceled order, to the original payment method.

After production begins

Once the order is sent to production, it normally cannot be changed or canceled. Because the item is made specifically from your choices, we do not accept a return or exchange solely because you changed your mind, selected the wrong size or color, supplied an incorrect address, or no longer want the product. Review the size guide and order details before paying.

Damaged, defective, misprinted, or incorrect products

Contact us within 30 days after delivery if an item arrives damaged, has a manufacturing or printing defect, is materially different from the displayed design, or is the wrong product or variant. Provide the order ID, a description, and clear photos of the full item, defect, packaging, and shipping label. For multiple affected items, we may request one photo showing them together.

After review, the available remedy may be a replacement, reprint, refund, or another remedy required by law. We may not require the defective item to be returned. Do not mail an item to Printify, Dimona Tee, or another address unless we provide written instructions.

Reporting deadline and evidence

Report visible damage, printing errors, manufacturing defects, or an incorrect product within 30 calendar days after delivery, together with clear photographic evidence.

Submitting a request does not guarantee a refund or replacement. Each case is reviewed individually. Damage caused by use, improper washing, normal wear, alteration, or customer handling is not covered. This policy does not limit any mandatory consumer rights under applicable law.

Normal production variations

Minor differences caused by fabric, garment dye, mixed fibers, screen calibration, print method, embroidery digitization, or reasonable placement tolerances are not necessarily defects. Print placement for DTG, DTF, embroidery, and all-over-print products may vary by up to 0.5 inch without being considered defective. We will evaluate whether the delivered item materially differs from the product description or confirmed order.

Shipping delays

If we learn that the order cannot ship within the time stated at purchase—or within 30 days if no shipment time was stated—we will notify you and offer the legally required choice to accept a revised shipping date or cancel for a prompt refund. If a further delay occurs, additional consent may be required. Silence will not be treated as consent where applicable law requires an affirmative response.

Lost, returned, or undeliverable packages

Contact us if tracking is stalled, the carrier reports delivery but the package cannot be located, or the package is returned. We will review carrier and fulfillment records. If the package was lost before delivery or we cannot fulfill the order, we will provide the remedy required by applicable law. Additional production or shipping charges may apply to reshipment when an incomplete or incorrect address supplied at checkout caused the delivery failure, unless law requires otherwise.

Refund method and timing

Approved refunds are sent to the original payment method; store credit will not replace a refund when the law requires money to be returned. We initiate refunds promptly after approval. Your bank or card issuer may need additional business days to post the credit. A partial refund will be calculated fairly when only part of an order is canceled or cannot be fulfilled.

Delay and refund records

We keep operational records reasonably needed to document the order date, promised or revised shipping information, customer responses to delay notices, shipment status, cancellation requests, and refunds. These records support customer service, payment disputes, legal compliance, and the resolution of delivery problems.

Chargebacks and duplicate refunds

Please contact us first so we can investigate quickly. Opening a payment dispute does not remove your consumer rights, but we will not issue a duplicate refund for an amount already refunded or resolved through the payment provider.

How to request help

Use the secure request form below. You can also use support.createe@gmail.com and include your order ID. Never send a complete card number, security code, password, or API key. We may verify the email and order information before discussing or changing an order.